When parents separate or divorce, difficulties sometimes arise between the parents at the time the children are exchanged for a visit and/or there may be concerns about the visits themselves. The Supervised Access Program (SAP) offers separated or divorced families a way to deal with some of these difficulties.

Children and their parents involved in custody and access disputes can utilize safe, neutral, and child-focused settings where visits and exchanges can take place under the supervision of trained staff and volunteers.

Children, their parents and/or family members can preserve or reconstruct caring relationships through the use of our service.

Access to services is through a self-referral or through the court process. Voluntary referrals may be appropriate when both parties consent to the service being used.

Each adult participant must complete an intake interview and agree to follow the policies and procedures before the service commences.

Supervised Access Services is a program offered by North Eastern Ontario Family and Children’s Services (NEOFACS) and funded by the Ministry of Children, Community and Social Services.

For more information:

If you have any questions or to make a referral, please contact the Supervised Access Program Coordinator at 705-360-1730 (Toll-Free at 1-888-360-2112).

Documents can be faxed to 1-705-360-7200.

Download Application Form (PDF - 330 KB)
See List of SAP Locations

Access and Exchange Schedules

2026 Dates

  • January: 2, 3, 4, 14, 15, 16, 17, 18, 28, 29, 30, 31
  • February: 1, 11, 12, 13, 25, 26, 27, 28
  • March: 1, 11, 12, 13, 14, 15, 25, 26, 27, 28, 29
  • April: 8, 9, 10, 11, 12, 22, 23, 24, 25, 26
  • May: 6, 7, 8, 9, 10, 20, 21, 22, 23, 24
  • June: 3, 4, 5, 6, 7, 17, 18, 19, 20, 21
  • July: 2, 3, 4, 5, 15, 16, 17, 18, 19, 29, 30, 31
  • August: 12, 13, 14, 15, 16, 26, 27, 28, 29, 30
  • September: 9, 10, 11, 12, 13, 23, 24, 25, 26, 27
  • October: 7, 8, 9, 21, 22, 23, 24, 25
  • November: 4, 5, 6, 7, 8, 18, 19, 20, 21, 22
  • December: 2, 3, 4, 5, 6, 16, 17, 18, 19, 20

2026 Dates

  • January 3
  • February 28
  • March 14
  • April 11
  • May 9
  • June 6
  • July 4
  • August 15
  • September 12
  • October 24
  • November 7
  • December 5

Court Orders

To make the process for supervised access easier for clients, please ensure that the Court Order does not stipulate specific times for visits/exchanges. The Supervised Access Centre schedules visits/exchanges based on availability. If the Court Order is too specific, we will have to place clients on a waiting list for an undetermined amount of time.

Cancellations

If you have to cancel a meeting or a visit/exchange, please contact the Supervised Access Program Coordinator Monday to Friday from 8:30 am to 4:30 pm by phone at:

  • 705-360-1730 (Toll-Free at 1-888-360-2112)

If you have to cancel a visit after 4:30 pm on Friday for a weekend access, please contact the telephone number where the visit is scheduled to take place:

*The following after-hours numbers go to voicemail so please leave a detailed message with your name and contact information.

  • Englehart: 705-544-2026
  • Iroquois Falls: 705-232-2473
  • Kapuskasing: 705-335-2305
  • Kirkland Lake: 705-568-5437
  • New Liskeard: 705-647-5437
  • North Cobalt: 705-672-3334
  • Timmins Wilcox: 705-360-1985


Program Fees

  • $150 administration/intake fee per family (Custodial Parent (CP) and Visiting Parent (VP) will pay each an amount based on an agency sliding scale of levels of individual net income).
  • The administrative fees paid at intake will be applied to the fee for direct service.
  • The administrative fee will be charged according to the income sliding scale in the section below.
  • The administrative fee charged and paid is non-refundable whether supervised access services are provided or not.

  • Fees can be paid per service, per month or per year.
  • Option of an annual fee of $400 per family per year (Custodial Parent (CP) and Visiting Parent (VP) maximum of $200 per party per year).
  • Annual fee is based on an agency sliding scale of levels of individual net income.
  • Receipts are to be issued.
  • Individual Annual Fee is to be paid upfront for the year (non-refundable even if it is a centre cancellation).
Income levels (Net income) Administrative fee to be charged per party Direct service fee to be charged per visit and/or exchange
$0 - $14,999 Fee is waived Fee is waived
$15,000 - $29,999 $75.00 (* to be applied towards the cost of 10 visits or exchanges) $7.50
$30,000 +  $75.00 (* to be applied towards the cost of 5 visits or exchanges) $15

  • Last minute cancellation, late arrival, and no-show fees of $30 will be applied to the non-compliant party.

  • Observation Reports Fees
  • The requesting party must provide a written request to the Coordinator giving 3 weeks' notice for the report to be prepared from the day the payment is received in full.
Total # of observation notes of visits and/or exchanges for a specified time period Fee to be charged
1-10 $100
11-20 $200
21-30 $300
31 & up (in one calendar year) $400
  • The Centre charges a fee for other correspondence (i.e., letter of attendance, or other documents as per the Centre’s policies) of $40.00 per correspondence.

Fees are non-refundable

Clients have the choice of paying a total annual fee upfront by cash or a cheque payable to North Eastern Ontario Family and Children’s Services (NEOFACS) - Supervised Access Program.

If you decide to pay at each of your scheduled visits or exchanges, you can pay per service or in weekly or monthly amounts. For payments per service, only cash will be accepted of the exact amount to be paid. Please call the Program Coordinator to make an appointment to review your fees.