Mother, son and daughter looking at a book.

Intensive Service Coordination Program

This program is used to address and develop an integrated service plan for parents/legal guardians of children/youth with complex special needs who require case management services. This program applies system case management practices that involve inter-agency and cross-sector networking. It is an effective process used when multiple service providers collaborate to develop, synchronize and manage the implementation of an integrated service plan to meet the identified needs of the child/youth and parent/legal guardian/family and support goal achievement.

Intensive Service Coordination is available at the community level and provides support to children/youth and their parent(s)/legal guardian(s)/families through a family-centred approach. Qualified staff will assist children/youth and parent(s)/legal guardian(s)/families to identify strengths, goals, informal supports, and potential service providers to be engaged in service planning.

Referrals are initiated by service providers involved with children and youth and are made directly to the Intensive Service Coordination team.