North Eastern Ontario Family and Children’s Services (NEOFACS) is beginning an important process to develop a new strategic plan that will guide our work over the coming years.

At NEOFACS, we know meaningful planning starts with listening. The experience and insight of the people who deliver our programs, the children, youth, and families we serve, and the partners who work alongside us across the Cochrane and Timiskaming districts are essential to understanding where we go next.

This process is a chance to reflect on the work already underway, name what's changed in our communities, and shape a shared vision for child welfare, child and youth mental health, and family support services across the region.

Why Your Voice Matters

People who access our services, staff who deliver them, and partners who work alongside us each bring a different vantage point. Your input will help us understand:

  • What's working well right now
  • Where there are gaps or barriers
  • How NEOFACS can keep evolving to better support children, youth, and families

Opportunities to Participate

  • Virtual Town Halls: Join a facilitated conversation with others who share your role or connection to NEOFACS. See further details below.
  • Key Person Interviews: A smaller number of one-on-one conversations for people with particular insight into NEOFACS or the sector.
  • Online Survey: If a town hall doesn't fit your schedule, the survey is open to everyone and takes about 10–15 minutes. See further details below.

More details on dates and how to register will follow shortly.

We're grateful for the time and insight our community brings to this process. If you have questions, please email info@neofacs.org.

Registration details for virtual town hall sessions:

Our community partners are invited to register for one of the following virtual town hall sessions:

  • Cochrane District:
  • Timiskaming District:
  • French-language session:
    • Wednesday, October 7, 2026
    • 1:00 to 2:15pm (facilitated in French)
    • Registration Link

You're welcome to attend whichever session best fits your region, language preference, or schedule.

Each session runs 75 minutes on Zoom and is facilitated by Laridae Communications, the external facilitator supporting this process.

We'll talk through what's working, what's getting in the way, and where you'd like to see NEOFACS focus over the next three to five years. There's nothing to prepare ahead of time.

Our clients and families are invited to register for one of the following virtual town hall sessions:

  • Clients and families involved with Child Welfare services
  • Clients and families involved with all other services (Child and Youth Mental Health, Youth Justice, Prevention, and Community-Based)

These sessions are intended for adults only (clients and family members).

Each session runs 75 minutes on Zoom and is facilitated by Laridae Communications, the external facilitator supporting this process.

We'll talk through what's working, what's getting in the way, and where you'd like to see NEOFACS focus over the next three to five years. There's nothing to prepare ahead of time.

Our youth clients are invited to register for the following virtual town hall session:

  • Youth involved with any service:

This virtual session is intended for youth, aged 13 to 23 years.

The session runs 75 minutes on Zoom and is facilitated by Laridae Communications, the external facilitator supporting this process.

We'll talk through what's working, what's getting in the way, and where you'd like to see NEOFACS focus over the next three to five years. There's nothing to prepare ahead of time.

Online Survey Details — Open to Everyone!

Help Shape Our Future!

We at North Eastern Family and Children's Services (NEOFACS) are developing a new strategic plan to guide our work over the next several years.

We want to hear from people who know us best — including people who use our services, work with us, support us, or connect with us in the community.

Complete a quick survey — Open to everyone!

Your perspective matters.

By sharing your thoughts, you are helping us understand what is working well, where we can improve, and what should guide our decisions in the years ahead.

About the survey:

  • Open until October 23, 2026
  • Takes about 10–15 minutes
  • Anonymous survey administered by a third party, Laridae